Thursday, March 5, 2015

Business Correspondence: Complain Letter



NOURMA PUTRA LIMITED
Home & Overseas Merchants
Jln. Gambuta H 9 Malang, 65146
Jawa Timur - Indonesia
Telp. (62341) 568685 ; Fax. (62341) 568686



20 January 2015

John Phillips
25 Lady Di VII St. Manchester M24 SBD

Dear Mr. Philips,

Re. Order No. 6

On 13 January 2015, we placed an order with 13 chairs as we had included and sent you our order letter.  The consignment arrived yesterday but contained only 10 chairs.

This error put our firm in a difficult position, as we had to make some emergency purchases to fulfill our commitments to all our customers. This caused us considerable inconvenience.

I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again. Otherwise, we may have to look elsewhere for our supplies.

We look forward to hearing from you by return.

Yours Sincerely,

Muhammad Rifa’i
Chief Buyer

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